Customer Service Representative*

Company Name:
RR Donnelley
Customer Service Representative
Tracking Code
Job Description
STERN AVE -Responsible for providing the necessary support to meet internal customer needs. Act as a point of contact for internal and external customers while coordinating and assuring accurate/timely execution and production of assigned customer accounts.
Work assignments are often routine but on occasion may be non-routine and require some deviation from accepted practice and procedures to complete. Assignments are given in terms of subject area concerned, with specific objectives and possible problems identified. Follow guidelines which may include company and/or departmental policies and procedures, and rules and regulations that are well established but may require some deviation from normal operating procedures when completing more unique assignments.
Process orders and change notices (also includes obtaining delivery special promises and special freight quotes) in related systems as required. Handles complex, high volume or high profile accounts with minimal supervision
Perform pricing related duties and generate quotes
Verify composition or perform copy prep as needed for order processing purposes.
Coordinate all corrections and/or changes that occur during work-in process through written and/or verbal instructions.
Data entry responsibilities, setting up new items and managing current inventories.
Provide instructions to all manufacturing areas through current paperwork.
Promote and work as a team member with all departments of RR Donnelley to build continual improvements.
Performs other related duties and participates in special projects as assigned
Performs other related duties and participates in special projects as assigned.
Required Skills
HS diploma or equivalent with 4-6 years of relevant administrative/operational support in manufacturing operations or office environment directly related to the duties of the job, OR demonstrated ability to meet the job requirements through a comparable number of years of work experience. May possess additional education certification in this level.
Requires excellent knowledge of functional area(s) related to the job or good knowledge related to a professional field of work. Able to consistently apply applicable policies, procedures, regulations, and program objectives when carrying out the duties of the job. May provide oversight of work conducted by junior level staff and/or review/audit work for accuracy. Must have advanced knowledge of technology to include computers and software programs such as MS Office or MAC word processing, spreadsheets or other programs specific to the job in order to complete job duties successfully. Must have excellent oral and written communication skills to communicate effectively across departments when completing assignments.
Must have strong organizational skills with ability to manage deadlines and prioritize workload and make adjustment to meet business needs.
Must be able to work weekends and holidays.

Required Experience
Experience in a manufacturing environment will be given preference
Previous experience in the Printing or Label industry preferred
Job Location
St Charles, Illinois, United States
Position Type
Employee Referral Bonus eligible

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